This presentation will discuss a qualitative analysis of the two free-response questions from the ACRL Project Outcome Instruction survey: "What did you like most about this session?" and "What else could the library do to help you succeed in your classes?" Librarians on the Student Success & Engagement Team had noticed recurring themes in responses but undertook a systematic analysis to see how this student feedback could inform instruction practices as well as library operations as a whole. This presentation will share our methodology and findings and discuss implications for our library instruction program and library operations.
Participants will be able to:
- describe and adapt the codebooks and coding process used in this study
- interpret insights gained from student feedback
